+420 354 618 111 info@royalmarienbad.cz
Loyalty Programme
(EN)
Česky Deutsch English
Reservations
20% Autumn Discount

Gift vouchers

Give the gift of health and experiences from the ROYAL SPA
I want a gift
20% Autumn Discount
Tips and advice

Read carefully our tips and advice on gift vouchers

Important information:

  • The gift voucher will be sent to you by email or post only after 100% of the voucher price has been received.
  • The gift voucher cannot be paid with benefit cards (e.g. Benefit Plus, Sodexo and others).
  • Gift vouchers are valid for 1 year from the date of issue.

Choice of delivery:

  • E-MAIL - after payment we will send you a valid gift voucher by email for printing.
  • RECOMMENDED MAIL - after payment, we will send you a registered parcel plus 120 CZK via Czech Post.
  • PERSONAL COLLECTION - the gift voucher can also be ordered with personal collection at the selected facility.

Payment options:

  • PAYMENT GATE - through a secure gate.
  • BANK TRANSFER - we will send the payment terms to your e-mail.
  • CASH - you can pay in cash or by credit card directly at the reception of the selected hotel. Visa, Visa Electron, Maestro, MasterCard.

Voucher redemption:

  • All information can be found on the enclosed leaflet "Information for gift recipients", which will be sent to you together with the gift voucher.
  • Gift vouchers for value and universal stays are valid in all spa hotels and resorts ROYAL SPA - Luhačovice, Mariánské Lázně, Ostrožská Nová Ves, Velké Losiny.
FAQ

Gift voucher FAQs

How quickly will I receive my gift voucher?
It depends on the choice of payment and delivery terms. If you choose to pay by credit card through a payment gateway and delivery by e-mail, the gift voucher will be sent to your e-mail address within a few minutes. If you choose to pay by bank transfer, the process is more complicated and can take 1-2 days.
Can I receive a gift voucher in the post?
Yes, but it will take longer to process than if you choose email delivery. Gift vouchers are sent by our sales department "registered" and only after the money has been credited to our account. Therefore, it may take 2-3 days for a gift voucher to be delivered by post. We recommend that you choose to have the voucher delivered electronically by email.
Can the gift certificate be paid for with an invoice from the FKSP or a benefit?
Yes, just please make sure to fill in the exact billing information (company address, including company ID or VAT number) when paying from the FKSP. Unfortunately, you cannot use the benefit to pay for the gift voucher.
I was unable to order the gift voucher because there was a problem with the payment gateway. I didn't receive a confirmation with the invoice and I simply don't have the voucher. What should I do?
If you have any questions regarding a pending voucher payment, invoice confirmation, or any other questions related to voucher payment, our economic department will assist you. Please describe your problem by email to: ekonom@royalspa.cz, and we will get back to you promptly.
My value gift voucher is worth more than the stay we want to redeem it for. What else can we redeem the difference in price for?
The price difference can be used to purchase treatments, pay for parking, or local charges. Alternatively, you can buy souvenirs from your stay at the reception - ROYAL SPA drink, bag, mug, wafers, or even THERMELOVE healing dermocosmetics.
I have a gift voucher for a stay in Mariánské Lázně at ROYAL. Can I also use it in the Thermal Spa?
In this case, the gift voucher can only be redeemed where it was issued.
Can I use the voucher for something else?
No. If a specific procedure or type of stay is listed, you need to use it for what it is listed for.
Privacy settings and cookies 🍪

The website uses cookies to provide services, personalize ads and analyze traffic.

 

By selecting below you agree to our privacy and cookie policy. You can change your settings at any time.

Customize